Terms & Conditions

Order Confirmation / Questions

We send an email confirmation when you place an order. Look for “Zitavex” on your credit card statement. If you have any service-related questions about your order, please email us.

Shipping Information

Our prices have been adjusted to include First Class USPS shipping.

Shipping is free for all U.S. orders. We ship First Class USPS. If shipping to outside of the U.S. please email us to coordinate shipping. If you have any questions about our shipping policy, please feel free to call or email us.

Free Freight Policy

Return Policy

Please open and check your order immediately upon delivery. If a product has been damaged in transit or deemed defective, please email us to obtain a return authorization number. Please have your order number and/or invoice number available, so we can properly issue the credit. All returns are subject to a 15% restocking fee unless returned due to damage or defect. No refunds after 30 days of receipt of order.

Drop Ship Policy

Please contact us with quantity of drop ship locations so we can assist in order fulfillment and associate freight fees.